Terms and Conditions are the main component part of the agreement between the Dubrovnik Boat Rent, Bana Josipa Jelačića 19, 20 000 Dubrovnik, (Hereinafter: the Agency) and the customer (Hereinafter: the Client). Terms and Conditions define the rights and obligations of both parties to the agreement. By making a reservation, the Agency instantly implies full and unreserved acceptance of these Terms and Conditions on behalf of the Client. These Terms and Conditions apply to all reservations made via e-mail, telephone call, or reservations made in the Agency office.
Clients can book our services by sending an online request on www.dubrovnikboatrent.com or by contacting the Agency directly via e-mail at info@dubrovnikboatrent.com. Once the service is confirmed, Agency will send the final confirmation of the reservation in writing containing all the agreed details.
*Due to the current global COVID-19 situation and travel restrictions, Agency does not require credit card details nor deposit of any kind for securing the reservation.
Any change of the reservation by the Client must be made in writing, by e-mail, or directly, by a telephone call. If the change is announced in a telephone conversation between the parties, the Agency is obligated to confirm the change in writing by e-mail. The Client is obligated to inform the Agency as soon as possible, no later than one day before the date of service in order for the Agency to have a fair time to adapt and arrange the reservation according to the changes. The Agency reserves the right to adjust the price according to the change(s) in the reservation. Our services highly depend on the weather conditions, therefore Agency reserves the right to change the service date due to safety reasons. In these cases, the Agency will organize the service on the next suitable date or will cancel the service if the new date and/or service does not suit the Client.
During our services (tour, transfer, bareboat rental, charter) skipper is always in charge as safety is mandatory. The Client takes all their belongings on board entirely at their own risk. The Agency is not responsible for lost, damaged, or stolen luggage or belongings, and other goods during the service. Lost or stolen luggage, belongings, and other goods will be reported to the relevant police authorities. Children onboard fall under the responsibility of the legal guardian.
If the Client or Participant of our services finds a miss implementation of the Agreement, the Agency should be notified as soon as possible, in order to find an appropriate solution. If the complaint is not satisfactorily dealt with on the spot, it can be submitted within 14 days from the end of the arrangement or activity. If no appropriate solution is found for both parties, and thus possible lawsuits arise, the Client and the Agency will aim to settle those lawsuits in the application of this Agreement. If agreement cannot be reached the issue will become subject to the decision of the Court jurisdiction, under the authority of the laws of the Republic of Croatia.
Agency’s priority is the Client’s privacy. Agency is committed to protecting the Client’s personal information at all times and in all situations. The name, address, and other requested personal information are used only to process the reservation of our services. Personal data will never be given, rented, sold, or traded for purposes other than order fulfillment. In accordance with the law of the Republic of Croatia, if the authorities have an appropriate legal warrant for access to the Client’s private data, the Agency is obliged to forward the same data. All our business partners and employees are responsible for respecting the principle of privacy protections. Employees and partners commit to discretion and respect for the Client’s privacy and data.
